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American company officials say no complaints about overcharges have been filed

MADISON, WI (WTAQ) - American TV and Appliance says no customers have complained about being overcharged during their week-old going out of business sale.

State consumer protection officials said Wednesday that almost six percent of the items checked by its inspectors on Monday had higher prices at the cash registers than the advertised sticker prices.

American is about to close its 11 big box appliance stores in three states, ending 60 years in business.

State officials said Waukesha was the only one of seven Wisconsin locations which did not have overcharges -- and an Appleton store rang up an appliance $314 higher than the sale sticker.

American replied Wednesday that most of the checkout errors discovered by the state were for unboxed items offered for less than the same items in boxes -- and the stores' policy has always been to mark down demo and clearance items at the registers.

American said it was concerned about reports that it was overcharging, and the state's report, "did not reach that conclusion."

The state normally does not announce undercharges, since customers are not harmed. The Milwaukee Journal Sentinel cited inspectors' reports showing that 10.5 percent of customers paid less than what their price-stickers indicated.

(Story courtesy of Wheeler News Service)

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